LaravelDaily/Laravel-Support-Ticketing

use App\Notifications\DataChangeEmailNotification;
use App\Notifications\AssignedTicketNotification;
use App\Ticket;
use Illuminate\Support\Facades\Notification;
 
class TicketActionObserver
{
    public function created(Ticket $model)
    {
        $data  = ['action' => 'New ticket has been created!', 'model_name' => 'Ticket', 'ticket' => $model];
        $users = \App\User::whereHas('roles', function ($q) {
            return $q->where('title', 'Admin');
        })->get();
        Notification::send($users, new DataChangeEmailNotification($data));
    }
 
    public function updated(Ticket $model)
    {
        if($model->isDirty('assigned_to_user_id'))
        {
            $user = $model->assigned_to_user;
            if($user)
            {
                Notification::send($user, new AssignedTicketNotification($model));
            }
        }
    }
}

use Illuminate\Database\Eloquent\Model;
use Spatie\MediaLibrary\HasMedia;
 
class Ticket extends Model implements HasMedia
{
    //
    public static function boot()
    {
        parent::boot();
 
        Ticket::observe(new \App\Observers\TicketActionObserver);
        //
    }
    //
}