Faveo: impressive helpdesk system built on Laravel

Route::group(['middleware' => ['web']], function () {
    Route::group(['middleware' => 'update', 'middleware' => 'install'], function () {
        Route::controllers([
            'auth'     => 'Auth\AuthController',
            'password' => 'Auth\PasswordController',
        ]);
        Route::get('social/login/redirect/{provider}/{redirect?}', ['uses' => 'Auth\AuthController@redirectToProvider', 'as' => 'social.login']);
        Route::get('social/login/{provider}', ['as' => 'social.login.callback', 'uses' => 'Auth\AuthController@handleProviderCallback']);
        Route::get('social-sync', ['as' => 'social.sync', 'uses' => 'Client\helpdesk\GuestController@sync']);
    });
    Route::get('account/activate/{token}', ['as' => 'account.activate', 'uses' => 'Auth\AuthController@accountActivate']);
    Route::get('getmail/{token}', 'Auth\AuthController@getMail');
    Route::get('verify-otp', ['as' => 'otp-verification', 'uses' => 'Auth\AuthController@getVerifyOTP']);
    Route::post('verify-otp', ['as' => 'otp-verification', 'uses' => 'Auth\AuthController@verifyOTP']);
    Route::post('resend/opt', ['as' => 'resend-otp', 'uses' => 'Auth\AuthController@resendOTP']);

// ...

    Route::group(['middleware' => 'roles', 'middleware' => 'auth', 'middleware' => 'install', 'middleware' => 'update'], function () {
        //Notification marking
        Route::post('mark-read/{id}', 'Common\NotificationController@markRead');
        Route::post('mark-all-read/{id}', 'Common\NotificationController@markAllRead');
        Breadcrumbs::register('notification.list', function ($breadcrumbs) {
            $breadcrumbs->parent('dashboard');
            $breadcrumbs->push('All Notifications', route('notification.list'));
        });

// ...

    Route::group(['middleware' => 'role.agent', 'middleware' => 'auth', 'middleware' => 'install', 'middleware' => 'update'], function () {
        Route::post('chart-range/{date1}/{date2}', ['as' => 'post.chart', 'uses' => 'Agent\helpdesk\DashboardController@ChartData']);
        Route::get('agen1', 'Agent\helpdesk\DashboardController@ChartData');
        Route::post('chart-range', ['as' => 'post.chart', 'uses' => 'Agent\helpdesk\DashboardController@ChartData']);
        Route::post('user-chart-range/{id}/{date1}/{date2}', ['as' => 'post.user.chart', 'uses' => 'Agent\helpdesk\DashboardController@userChartData']);

// ...

class ClientTicketController extends Controller
{
    /**
     * Create a new controller instance.
     *
     * @return type response
     */
    public function __construct(TicketWorkflowController $TicketWorkflowController)
    {
        $this->TicketWorkflowController = $TicketWorkflowController;
        $this->middleware('board');
    }
    /**
     * Get Checked ticket.
     *
     * @param type Tickets $ticket
     * @param type User    $user
     *
     * @return type response
     */
    public function getCheckTicket(Tickets $ticket, User $user)
    {
        return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
    }